Last updated – 16th April 2019
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login, email address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect the information?
When you conduct a transaction on our website, as part of the process, we collect
Why do we collect the information?
- To provide and operate the Services
- To provide our Users with ongoing customer assistance and technical support when purchasing merchandise, or creating a booking through The Lily-Jo Project.
- To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages; such as newsletters, new merchandise products and services
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; including social impact monitoring
- To comply with any applicable laws and regulations.
How long do we keep data for?
The Lily Jo Project will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.
If you would like to see the data we hold on file about you it is available on request and should be in your inbox within 48 hours.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about The Lily-Jo Project, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
How can you withdraw your consent?
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org or send us
Do you have any Questions?
For more information, questions or concerns email: email@example.com or write to us: The Lily-Jo Project, 76-80 Heaton Moor Rd, Heaton Moor, Stockport, SK4 4NZ.